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Nidhin Jacob has a diverse work experience spanning over 16 years. Nidhin is currently the Head of Delivery for Australia & New Zealand at Enable Professional Services, a role they began in July 2022. Prior to this, they served as the Practice Director for Telecommunications at the same company from September 2020 to July 2022. Nidhin also held the position of Principal Delivery Manager from January 2019 to August 2020 and Principal Consultant from January 2018 to December 2018 at Enable Professional Services. Before joining Enable, they worked at Avec Global as an Engagement Manager/Senior Technology Lead for ServiceNow from February 2016 to July 2016.

Nidhin has previous experience at Ingram Micro, where they held several managerial roles. Nidhin was the Manager for CSD Projects and ServiceNow from January 2015 to January 2016. Prior to that, they were the Manager for Client Service Delivery at Ingram Micro from January 2013 to December 2014. Nidhin also worked as the Manager for the Global Service Desk at Ingram Micro Mobility from April 2011 to December 2012 and as the Global Service Desk Lead from October 2009 to March 2011. Nidhin started their career as a Software Engineer at UST Global, where they worked from August 2005 to July 2007.

Overall, Nidhin Jacob has extensive experience in delivery management, consultancy, and service desk operations, with a strong focus on the telecommunications industry and expertise in ServiceNow.

Nidhin Jacob's education history includes obtaining a Master of Business Administration (MBA) with a specialization in Information Technology from Sikkim Manipal University - Distance Education, from the years 2013 to 2015. Prior to that, from 2001 to 2005, they pursued a Bachelor of Technology (B.Tech.) in Information Technology from Mahatma Gandhi University. Their earlier education took place at Toc H Public School from 1987 to 2001, where they studied Computer Science, Physics, Chemistry, and Mathematics. Additionally, Nidhin Jacob holds various certifications in fields such as Agile and Test Management Implementation, ServiceNow implementation, ITIL, Project Management, and Database Administration.