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Natalie K. currently serves as the Director of Internal Operations at EMT Solar & Roofing, a position held since February 2024. Prior experience includes key roles at Suntuity, where Natalie worked as Senior Manager and Project Manager from December 2018 to January 2024, and at Skyline Solar LLC as Project Manager from February 2017 to December 2018. At NRG Home Solar, Natalie held multiple positions including Customer Care Manager, where oversight of a 30-member team and significant involvement in customer experience management were highlighted. Contributions also included establishing training programs and Standard Operating Procedures, maintaining important partnerships, and managing escalated customer issues across multiple organizations.