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Chief Client Officer Keith Wilson leads the Empyrean Client Experience team in the delivery of a service-first journey for each client, from onboarding through the entirety of the relationship. He serves as a true advocate and voice for all clients, providing their perspective and feedback to inform key executive decisions while creating a single vision across all methods of contact and building lasting relationships within the market.

Keith has over 20 years of industry expertise focused on operations management across benefits administration platforms. His experience includes senior-level management tied to implementations, ongoing administration operations, corporate strategy, and channel partner relationship development.

Prior to joining Empyrean in 2007, Keith served as Principal and Operations Director at Mercer Human Resources Services. There, he managed key service deliverables across the benefits administration practice and provided operations team leadership. He also spent time at SynHRgy HR Technologies as a Senior Implementation Manager, where he was responsible for implementing services for health and group administration.