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Grace Fung has been working in the customer service and credit industries since 2012. Grace began their career at Wells Fargo, where they held the roles of Teller, Lead Teller, and Service Manager from 2012 to 2017. From 2017 to 2019, they worked at LendingClub as a Supervisor of Credit. In 2019, they joined Empower, where they have held the roles of Manager, Customer Support, Sr. Manager, Customer Support, and Director, Customer Support.

Grace Fung holds a Bachelor of Science (BS) in Finance from the University of San Francisco.