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Nijo Raju currently holds the position of Customer Strategy & Retention at Emirates, starting in October 2023. Prior to this role, Nijo served as Manager of Loyalty Operations at Landmark Group from February 2022 to October 2023 and as CRM Manager at Trafalgar General Trading Co. from December 2020 to March 2022. Nijo also worked at Al-Futtaim as Assistant Manager for CRM in Digital Retailing from April 2018 to December 2020, where the central CRM team facilitated services for over 20 retail brands and managed email and SMS communication channels. Nijo's earlier experience includes multiple roles at Lister Technologies, focusing on Oracle Marketing Cloud, and a position as Product Coordinator at eDreams Software Innovation. Nijo earned a Bachelor of Technology in Information Technology from JYOTHI ENGINEERING COLLEGE and completed education at Don Bosco School, along with training from Trailhead by Salesforce.