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Jose Giovanni Guzman Alarcon is a skilled professional with extensive experience in customer service and data analysis. Currently serving as a Contact Centre Service Agent at Emirates, effective January 2024, Jose is responsible for managing customer inquiries and providing accurate information on products and services. Previous roles include Customer Success Executive at VAI Marketing Management and Junior Data Analyst at Smartheg FZ LLC. Jose also held multiple positions at Scotiabank Colpatria, including Administrative Controller, Operations Analyst, and Collector Officer. Educational qualifications include a Postgraduate Degree in Financial Risk Management from Universidad Sergio Arboleda, Data Analysis Boot Camp from Unicorn Academy, and a Bachelor's degree in International Business from Universidad Jorge Tadeo Lozano, among other credentials in risk management and operational risk. Proficient in both Spanish and English, Jose excels in communicating complex technical solutions.