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Avani Shah is a Customer Sales & Service Agent at Emirates since January 2023. Prior to this role, Avani served as a Recruitment Specialist for Customer Success at Mappy Global Resources from October 2021 to January 2023, where responsibilities included researching niche markets and providing comprehensive recruitment solutions. Avani's early experience includes working as a Travel Sales Consultant at Tourient.com from December 2018 to December 2019. Academic qualifications include a Bachelor of Business Administration in Air Travel Management, Tourism and Travel Services Management from Doctor Babasaheb Ambedkar Open University and HSC in Business/Commerce from Shiv Ashish School.