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Mohamed Alebade is an experienced IT professional with a Bachelor's Degree in Information Technology from Al-Neelain University. Currently serving as an IT Support Engineer at Emirates Post since August 2020, Mohamed is responsible for resolving customer complaints through phone and email communications, utilizing remote support tools. Prior to this role, Mohamed worked as an IT Support Specialist at Etisalat from September 2014 to August 2020, where responsibilities included managing high-value customer accounts, addressing billing and network issues, and escalating unresolved complaints. Additionally, experience as an IT System Administrator at Raiba Transport CO.LTD from October 2012 to June 2014 involved maintaining the functionality of computer networks.