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Aiman Ktesh is an accomplished Functional Analyst at ENOC since August 2022, with a diverse background in service delivery and software development. Previously serving as Service Delivery Manager at TACME LLC from September 2012 to February 2023, Aiman was responsible for overseeing the entire service delivery team and ensuring customer engagement from requirement gathering to successful delivery. Aiman also held roles as .Net Team Leader and Senior Software Engineer, where skills in agile development and collaboration with business analysts were honed. Aiman's professional competencies encompass ethics, customer orientation, and organizational agility, supported by a diploma in IT from Damascus University.