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Francis Dsouza is a Governance Specialist at Emirates Islamic since June 2022, with prior experience as a Senior Processor at Tanfeeth from July 2018 to May 2022, where significant contributions were made in centralizing operational processes and conducting UAT testing for system migration. Francis's career also includes roles as a Processor in Operations at Dicetek LLC, and as a Recovery Officer/Legal Advisor at Barclays Bank, where customer collections were managed. Early professional experience involved serving as a Team Leader at American Express, an Assistant Manager in Training & Development at Protege Global, teaching at Saint Patricks High School, and working as a Customer Service Representative at IBEX Global. Francis holds a Bachelor's degree in Business Administration with a focus on Human Resources Management from the Institute of Business Management, complemented by earlier qualifications in Business/Commerce and Computer Science.