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Kate Montella is a senior project manager at Emergent Software. Kate has over 10 years of experience in the information technology field, with a focus on user experience and customer needs. Kate has worked extensively with agile methodology and enjoys mentoring and coaching others in the use of these tools. In their previous role as an information technology program project manager at UnitedHealth Group, Kate was responsible for driving the direction of United Health Group’s self-service tools and functionalities. This required a thorough understanding of both external (customer) and internal (technician) end user needs. Kate utilized agile methodologies to gather requirements, create prioritized backlogs, and wire frames that could be presented to stakeholders at every level. Kate also used various tools to gather feedback at all parts of the process, including NPS surveys, 1:1 interviews, lab activities, top task analysis surveys, and industry research. In their role as a business analyst, Kate leveraged their skills to ensure data was used to validate assumptions and drive outcomes. Kate also worked closely with development teams to bridge the gap between perspectives and ensure that a user-centered design was always top of mind.

Some of their coworkers include Jameson Kummer - Senior Project Manager. Kate Montella reports to Sylvester D'Agostino, Director, Project Delivery.