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Susan Anderson has extensive work experience in customer success and client services roles. Susan is currently the Director of Customer Success Operations at Emerald, where they lead a team responsible for post go-live customer support, metrics analysis, troubleshooting, and product adoption. Prior to that, they were the Senior Director of Client Services at PlumRiver Technologies/Elastic Suite, where they provided strategic direction and operational oversight for the upgrade of a global B2B platform. Susan also served as the Director of Client Services at CenterStone Technologies, where they led a cross-functional team and integrated customer success strategies into key projects. Earlier in their career, they worked as a Senior Implementation Manager at CenterStone Technologies, collaborating with various teams to deliver enterprise technology solutions. Susan started their career at Echostar as a Program Manager and at eCollege as a Project Manager.

Susan Anderson obtained their Bachelor's Degree in Sociology from the University of Denver between 1993 and 1997.