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Caroline Joy has a solid work experience across various companies and roles. Caroline is currently the Head of Learning & Development at EMCOR UK since May 2020. Prior to this, they worked as the Learning and Development Manager at EMCOR UK from January 2013 to May 2020. In this role, they demonstrated their skills as a facilitator, trainer, and HR generalist, designing and delivering training solutions for diverse employees.

Before their role in learning and development, Caroline worked as an HR Business Partner at EMCOR UK from September 2006 to January 2013. Their clients included British Airways, BAE Systems, and Natural History Museum, among others. Caroline achieved various accomplishments in this role, such as implementing a personal and team effectiveness model, delivering customer excellence workshops, and providing coaching and mediation to enhance performance and manage conflict. Caroline also played a key role in implementing a new HR business charter and key performance indicators dashboard.

Caroline's earlier work experience includes roles such as Group HR Officer at EMCOR UK, Consultant HR Advisor at Edify Ltd, Personnel Manager at Clarins Group, and HR Officer at UK Waste Management Limited. These roles have contributed to their extensive experience in HR and people management.

Caroline Joy 💛💚/❤️💙 completed the ILM7 Executive Coaching & Mentoring program at Management Futures from 2019 to 2021. Prior to that, they attended the University of West London from 1995 to 1997, studying Human Resource Management. Their earlier education history is not provided, but they attended Chiswick Comprehensive School at some point. Additionally, Caroline has obtained various certifications including being a Level 7 Executive Coaching & Mentoring practitioner from ILM in 2021, a TMS Accredited Practitioner from TMS Development International Ltd in 2020, an Accredited TEIQ Practitioner from Thomas International in 2017, an NLP Accredited Practitioner from Judith Lowe & PPD Learning Ltd in 2011, a Key Account Management Program from Cranfield School of Management in 2009, an Insights Discovery Accredited Practitioner from Insights in 2008, and a Pilates Certified Teacher (PCT) from Pilates Foundation in 2007.