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Andreas Watz is a seasoned professional in customer success and service management, currently serving as Customer Success Manager and Head of Customer Delivery at Embriq since January 2019. Prior experience includes a role as Service Delivery Manager at Itera, where responsibilities encompassed customer support and leadership in Service Operations. Additional positions held include Technical Account Manager at Fenistra AS, Service Manager at Steria AS, and Senior System Engineer at Siemens Business Services AS. Early career roles included Helpdesk Manager at Thorn Nordic and sales positions at Thorn Norge AS. Andreas holds multiple certifications, including ITIL Foundation and PRINCE2 Foundation, enhancing expertise in service quality and project management.