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Sebastien Jullian is a seasoned professional with extensive experience in customer experience management and technical account management. Currently serving as Customer Experience Operational Manager at Eloquant since August 2016, Sebastien manages the CustomerCare team, oversees the client service portal, and handles Level 1 support service providers. Additionally, Sebastien has been a writer for NOUVELLES PLUMES since September 2019. Previously, at Groupe GO Sport from 2006 to 2016, Sebastien held the position of Responsible for Operations, focusing on production planning, coordination of applications, and team management. Earlier career experience includes roles as a J2EE Developer and Functional Analyst at Unilog, where Sebastien contributed to web services applications and project tracking. Sebastien Jullian holds a DUT in Computer Science and a DUT in Statistics and Data Processing from IUT 2 Pierre Mendes France.