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Flaviano Pereira is an experienced professional in process management and improvement, currently serving as Gerente de Processos e Planejamento at EloPar since March 2016. Responsibilities include optimizing processes for efficiency and quality, managing organizational strategic planning with a balanced scorecard approach, and overseeing strategic projects. Previous roles at EloPar included Especialista em processos and Analista de Processos e Melhoria Contínua SR. Prior experience at Duratex involved significant contributions to supply chain improvements and SAP system implementations. Flaviano Pereira holds an Executive MBA in Meios de Pagamento e Mercado Financeiro from Universidade Presbiteriana Mackenzie, an MBA in Gestão de Business Process from FGV, and a degree in Engenharia de Produção from Universidade Estacio de Sá. Additionally, Flaviano Pereira is a member of Grupo Coopera+ focused on benchmarking in Customer Service Centers.