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Scott’s expansive career in the customer service industry as a senior leader of Support Operations, spans over 30 years and includes positions in industry leading companies such as DirecTV Satellite, Netlink (now Sprint), Alpine Access (now Sykes@Home), TeleTech, Pearson Education, and Holland America Group. His expertise and passion lies in improving the customer experience through developing key support functions such Workforce Management, Reporting and Business Intelligence, Training, Quality Assurance & Speech Analytics, and Budget and Financial Planning. Scott’s extensive leadership background in both the BPO space and directly within client organizations, has resulted in his deep understanding and passion for developing the strong healthy partnerships which are critical to improving the customer experience and overall satisfaction.