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Sagi Horovitz is an experienced professional with a strong background in customer experience and instructional design. Currently serving as the Customer Experience Learning & Documentation Group Manager and Customer Experience Operations Group Manager at Elementor since November 2020, Sagi oversees the Training and Knowledge team, Account and Billing team, and Solution Engineers. Previously, as a self-employed Training Development Manager from 2016 to November 2020, Sagi specialized in developing instructional materials for small and medium-sized businesses, collaborating closely with subject matter experts. Sagi's earlier role at AMAREL LTD from May 2009 to November 2020 as Implementation Specialist & Instructional Development Team Manager included leading operational and user-oriented initiatives on high-profile projects. Sagi holds a Bachelor of Business Administration degree in Information Technology from Reichman University, attended between 2011 and 2012.