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Debbie M. has over 20 years of experience in customer service and patient services roles. Debbie started their career in 2000 at Peninsula Women's Health as a Patient Services representative. In 2006, they joined San Francisco Perinatal Associates as a Lead Patient Service Representative, where they monitored and coordinated daily workflow and staff coverage for the PSR team, developed and implemented PSR training and mentoring for new employees, and facilitated biweekly meetings. In 2015, they joined Counsyl as a Customer Success Associate, where they acted as the first line of communication for patients and clients, managed and tracked inquiries in Salesforce, and supported the field sales team and internal clinical providers. In 2021, they joined Lumenis as a Customer Success Associate, where they advised and consulted for customers, tracked customer interactions and feedback, and built rapport and relationships with customers to understand their business needs. Most recently, they joined Element Science, Inc. in 2022 as a Customer Service Lead.

Debbie M. attended City College of San Francisco from 2018 to 2020.