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Kia Duncan is a seasoned professional with extensive experience in operations management and client services, currently serving as Director of Initial Title & Licensing at Element Fleet Management since March 2014. Kia has held multiple managerial roles within the company, focusing on strategic client billing and customer programs, while driving operational strategies and overseeing teams of up to 23 members. Prior experience includes a leadership position at Verizon, managing a retail sales operations team, and a role at Coldwater Creek, where Kia contributed to team management and operational efficiencies. Kia holds a Bachelor's degree in Business Administration, Management and Operations from the University of Maryland Global Campus and an Associate degree in Marketing from The Art Institutes.