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Amelie Durand is an experienced professional in customer experience and account management within the automotive industry, currently serving as a Global Experience Researcher and Customer Experience Senior Expert at Elektrobit since April 2018. Responsibilities include driving customer-centric strategies, managing change across global operations, and conducting user research activities. Previously held roles include Key Account Manager for global OEM and Tier-1 clients, and European Key Account Manager for Renault-Nissan at Valeo, where significant revenue responsibilities were managed. Amelie also served as Global Group Marketing Manager and Global Business Developer, developing aftermarket solutions and transmission strategies across international markets. With a Master's degree in Marketing & Communication from HEC Paris and additional studies at ESSCA and Universidad de Monterrey, Amelie brings strong management and interpersonal skills to global business environments.