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Mike Kaluza is an experienced Contact Center Manager at Electrolux Schweiz, leading a diverse team across various functions since March 2017. As a Continuous Improvement Ambassador, Mike drives initiatives aimed at reducing costs and enhancing customer experience through lean and agile methodologies. Previous roles include Digital Transformation Manager and Business Developer for After Market services, focusing on innovative business models and revenue generation. Additional experience encompasses sales positions in organizations like Media Markt and Cosmobutler, along with internships in marketing and sales. Mike holds a Master of Advanced Studies in Digital Business from HWZ University, a Certificate in Online Shop and Sales Management from Lucerne University, and a Bachelor's degree in Business Administration from Ramkhamhaeng University, Thailand.