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Alisha Thakur is a skilled professional with extensive experience in customer support and technical assistance across various industries. Currently serving as a Customer Support Associate at Elation Health, Alisha has previously held positions such as Client Success Associate at BrokerBay and Technical Customer Support Representative at Nelson, where expertise in resolving inquiries and technical issues was demonstrated. Alisha has also worked as a Software Tester at Delphi Technology and participated in training as a Junior Software Developer Trainee at FDM Group, gaining proficiency in multiple technologies. Educational qualifications include a Postgraduate Degree in Software Engineering from Centennial College and a Bachelor of Technology in Computer Science from DAV University, complemented by QA Tester Certification from Techno Canada.