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Rowena D. is an experienced IT professional currently serving as an IT Help Desk Technician at ElasticIT since November 2023. Previous roles include IT Support Specialist, Mobile Support Subject Matter Expert, and Technical Support Specialist at Labster from April 2020 to October 2022. Rowena also worked as a Technical Support Representative at Filemail and as an Operations Assistant at Kanthaka from March 2019 to February 2020. Earlier experience includes positions at StaffLogic, Teleperformance, Sitel, and Expert Global Solutions, showcasing a strong background in technical support and customer service. Additionally, Rowena is pursuing a Bachelor of Science in Information Technology at the Polytechnic University of the Philippines, expected to be completed in 2024, and holds an Associate's degree in Computer System Design and Programming from AMA Computer Learning Centre (2011-2013).