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Massimo F. is a seasoned IT professional with extensive experience in technical support and engineering roles across various companies. Currently serving as a Senior Support Engineer at Elastic since November 2020, Massimo previously held the position of Technical Support Engineer at Akamai Technologies, where critical issue resolution was essential for customer trust. Additional roles include Quality Assurance Specialist at Vodafone Global Enterprise, and significant contributions as a Senior IT Consultant and Build and Release Engineer at Vodafone, where Massimo designed processes for continuous integration and supported corporate VAS services. Furthermore, experience encompasses support and operations engineering at various Vodafone entities and other companies such as Auchan and N.T.T., demonstrating a comprehensive background in software development, system troubleshooting, and operational management. Massimo holds a High School Diploma in Computer Science from Istituto Vittorio Emanuele III.