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Keith Saunders is a seasoned professional with extensive experience in operational performance, delivery, and customer contact solutions, primarily focused on technology and telecommunications. Currently serving as Lead Consultant - Delivery at Elabor8 since August 2021, Keith previously held a managerial role at the Victorian Department of Health, overseeing operational performance during the COVID response. With a long tenure at Telstra from September 1989 to November 2020, Keith progressed through various leadership positions including General Manager of Contact Solutions and Technology and Senior Lead in Solution Design, where responsibilities encompassed developing customer engagement strategies and improving delivery models. Keith's expertise spans solution design, project management, and team leadership in customer contact capabilities and infrastructure management.