Luis Perez serves as the Director of Customer Success at Eko since February 2023, following a notable tenure at MedBridge where valuable contributions included executing segmentation analysis, enhancing executive customer engagement, and driving technology adoption across enterprise clients. Previous roles encompass managing the Customer Success Department, where Luis oversaw significant team expansions and implemented key engagement models, alongside achieving impressive account management metrics. Prior experience includes consulting for Allegiance Staffing, leading development strategies at RED Safety, and strategic planning at UnBound Seattle. Educational accomplishments include a Bachelor of Business Administration in Marketing from Baylor University.