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Andrew Ellis is a skilled Senior Support Engineer at Ekinops since January 2023, focusing on managing complex L2/L3 hardware issues for North American clients. Prior to this role, Andrew served as a Technical Account Manager and Senior Engineer at ST Engineering iDirect, addressing network-related issues for one of the company's largest clients. Andrew's extensive experience includes positions such as Senior Platform Manager at Infovista, where vendor partnerships and technical support were key responsibilities, and Senior Network Engineer at Cadbury Schweppes Americas Beverages, managing LAN/WAN issues globally. Earlier in Andrew's career, significant roles included National Manager of Network Engineering at PHNS, Network Engineer at Holland and Knight, and Data Network Operations Control Center Manager at Allegiance Telecom. Andrew's foundational experience began as a Broadband Support Engineer at Verizon and as Operations Manager at World Jai-Alai, where early career skills in network management and operations were developed. Andrew holds a Bachelor of Arts degree in English Literature from the University of South Florida.