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Olaf Gieze is an experienced customer success manager currently working at Ekco since May 2023, specializing in onboarding new customers, understanding their needs, and providing proactive guidance. Prior to this role, Olaf served as a customer success manager at KPN and held positions as Sr. Service Delivery Manager at both KPN Security and DearBytes B.V., where responsibilities included managing strategic accounts to enhance customer satisfaction and retention. Earlier in the career, Olaf worked at Ricoh Nederland as a Sr. Service Delivery Manager and as a Sr. Service Level Manager at Ricoh, focusing on maintaining long-term relationships and maximizing customer satisfaction through effective service level agreements. Olaf began the professional journey at NRG Benelux BV as a Service Level Agreement Officer and started in management as a Junior Floor Manager at a content curtain factory. Olaf holds a Bachelor's degree in Economics from Inholland University of Applied Sciences.