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Kritika Chauhan is an accomplished professional with a strong background in operations and customer success. Currently serving as Senior Hub Incharge at InstakartServices Private Limited since December 2023, Kritika previously held the position of Cluster Head at Ecom Express Limited from November 2022 to December 2023. Earlier experience includes serving as Station Manager at Delhivery, where responsibilities included ensuring smooth station operations and adherence to operational SOPs. Kritika began a career in customer support as Operations Executive at Hundred Plus and further enhanced technical skills as a Customer Success Manager at Masters India, managing enterprise integration projects. Educational qualifications include a Post Graduate Program in Digital Marketing from Great Lakes Institute of Management, a PGDM in Retail Management and Operations from Jaipuria Institute of Management, and a B.B.A. from JECRC University.