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Hesham Abdelkader currently serves as a Ramp Agent at Egyptian Aviation Services E.A.S since November 2023, specializing in aircraft handling and the logistics of loading and unloading mail, freight, and luggage. Prior experience includes a role as Quality Coach at ConnectionX from October 2022 to May 2023, where project management and risk tracking were key responsibilities. Previously, as a Quality Assurance Specialist at Appetito from June 2022 to October 2022, Hesham focused on establishing quality measurements for customer communication. Additionally, a significant tenure at Raya CX from May 2015 to June 2022 involved various positions including Quality Assurance, Support Team Leader, Co-Trainer, and HR Intern, with a focus on performance monitoring, training development, and recruitment. Early experience as a Telesales Agent at Elite Home in 2018 involved property appraisal and negotiation. Hesham holds a Bachelor's degree in Management Information Systems from Thebes Academy, awarded in May 2021.