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Felicia J. is a seasoned professional with extensive experience in customer support and service management. Currently serving as a Service Manager at Eficode since September 2022, Felicia previously held various roles at Hoist Group from February 2017 to July 2022, including Second Line Support and Support Team Lead, providing expert assistance for hotel booking systems and key card systems. Prior to that, Felicia worked at Inköpscentrum from January 2016 to February 2017, where the focus was on simplifying the purchasing process for members through advantageous agreements. Felicia's career began at Åska Scandinavia as a Butiksbiträde from May 2014 to January 2016. Educationally, Felicia holds a Gymnasieexamen in Business and Administration from Nacka Gymnasium, completed in 2015.