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Polly Willard Mabry possesses extensive experience in customer service and operations management, currently serving as Senior Director of Traveler Support & Customer Service at EF Educational Tours since October 2018. Polly has held multiple senior-level positions at EF Education First since December 2007, including Senior Director of Customer Experience and Director of Process Optimization. Previous roles include Channel Marketing Manager at HCPro, Inc., Sales Director at EF, and Sales Manager at Winged Victory USA. Polly's career began in sales and marketing as Director of Sales & Marketing at Destination Resorts Vail. Polly holds a BA in Psychology from the University of New Hampshire.