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Serena Dolci is an accomplished professional with extensive experience in sales management and business operations. Currently serving as Sales Manager at EF Education First since January 2011, Serena has led sales strategies, team training, and product development across several Nordic markets. Previous roles include Country Manager for EF Ticino, where responsibilities encompassed managing operations, developing business plans, and building relationships with stakeholders. Their background also includes positions as System Support Manager, Head of Sales Ticino, and Sales Coordinator at EF, alongside experience in subscription management at Valora Group and event organization with Pro Loco Claino con Osteno and Thalia. Educational qualifications include multiple master's degrees in Communication Science and Intercultural Communication, alongside a Bachelor of Science in Institutional and Corporate Communication.