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Muskaan is a seasoned professional in quality assurance and analysis with a diverse background in various roles. Currently serving as a Quality Invigilator at ETS since October 2024, Muskaan previously worked as a Quality Assurance Analyst at Vaco Binary Semantics LLP, focusing on transaction monitoring and timely feedback closure. Prior to that, Muskaan spent four years at ByteDance, contributing as a Global Quality Analyst in managing the TikTok global community and handling operations in the Trust & Safety domain. In the earlier role at ByteDance as a Senior Content Specialist, responsibilities included monitoring international short video content and performing quality evaluations. Additionally, Muskaan has experience as a Customer Support Specialist at Limeroad.com and briefly worked as a Content Writer intern at Dainik Jagran. Muskaan holds a degree from Jagannath Institute of Management Sciences, completed between 2015 and 2018.