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Frank Santa Maria has a diverse range of work experience in the field of customer support and IT. Frank worked as a Senior Customer Support Engineer at Education Networks of America, where they troubleshooted complex network issues and handled various responsibilities including WAN troubleshooting, DNS, E-Mail, Content Filtering, voice over IP phone systems, Cisco routing and switching, management of wireless access points, voice over IP telephony systems, and more. Prior to that, they worked as an IT Support Technician at Robert Half Technology. Frank also served as an AV Specialist at Killington Pico Ski Resort Partners, where they were responsible for setting up and configuring Audio Visual setups and IP cameras. Frank also has experience as a Helpdesk Technician and Desktop Support/Helpdesk Analyst at Symphony Services, where they worked on the Shell Oil Mobility Management Team and provided technical support and created documentation. Additionally, they worked as a Gold Technical Support Analyst at Dell, providing technical support for external clients and conducting training sessions.

Frank Santa Maria attended High Tech Institute from 2006 to 2008, earning an Associate degree in Computer Networking & Security. During the same period, they also studied at High Tech Institute Nashville and obtained an Associates degree in Applied Science for Computer Information Systems.

In terms of certifications, Frank acquired the following additional certifications:

- Fortinet Network Security Expert Level 1: Certified Associate from Fortinet in June 2021

- Fortinet Network Security Expert Level 2: Certified Associate from Fortinet in June 2021

- Cisco Certified Entry Networking Technician (CCENT) from Cisco in May 2019

- Certified Wireless Network Administrator from CWNP in July 2018

- Certified Wireless Technology Specialist (obtained month and year not specified)

- HDI Support Center Analyst (institution and date of completion not specified)