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The Opportunity

As a Client First Center team member, you will engage with customers through various support channels, which may include incoming phone calls, emails, social media, and/or online chat. 

Customer support is essential in modern business operations and is vital across various sectors, including finance, healthcare, and IT. Working in customer support provides valuable opportunities for professional development, particularly in skills that are applicable across many job sectors. Here are some of the key skills you will enhance and demonstrate to future employers through your experience in this role: 

Effective communication in a business environment  Problem-solving abilities  Dependability and a strong work ethic  Adaptability and flexibility  Teamwork and collaboration 

Key Responsibilities

• Answer customer inquiries about bank products and services through phone, email, social media, and online chat.
• Recognize sales opportunities and refer clients to sales associates.
• Remain current on products, services, policies, and procedures.
• Resolve customer issues through account research and utilization of support materials and resources.
• Perform customer account transaction and maintenance activities accurately.
• Strive for first contact resolution of customer inquiries, transactions, and problem resolution.
• Escalate customer requests requiring additional knowledge or expertise as defined by department leadership.

Student Benefits

• Competitive pay with wages starting at $14 an hour.
• Fully remote position.
• Earn tuition assistance as you work.
• Mentorship/Coaching opportunities.
• Paid in-person training. (Training will be held in Greensburg, IN)

Work Requirements / Expectations

• Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team.
• Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service.
• Strong organizational, planning, and time management abilities.
• Demonstrate empathy, patience, and a positive attitude in all customer interactions.
• Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards.
• Maintain PCI Compliant workspace.

Availability

• Must be available to schedule work during FFB Core Work Hours, with some Saturday hours required:
• Monday through Friday: 6:00 am - 8:00 pm MT
• Saturday: 6:00 am - 12:00 pm MT
• Sunday: 7:00 am - 12:00 pm (last Sunday of the month only)