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Haamid Minhas is a seasoned IT professional with over a decade of experience in supporting and managing IT operations, currently serving as the Senior Manager of IT Support and Workplace Technology at Edmentum since July 2011. Previous roles include Manager of IT Support and Security, Help Desk Manager, and Help Desk Supervisor, with a focus on improving intercompany productivity and developing effective support policies. Haamid has experience in managing hardware, software, and networking issues for over 650 employees, overseeing ticketing systems, and collaborating in cross-departmental meetings to align with corporate goals. Additionally, Haamid worked at Best Buy as a Geek-Squad CIA Agent and at Circuit City as a Computer Tech and Computer Sales Associate, contributing to client support and sales. Educational credentials include a degree in Network Administration from Hennepin Technical College and ongoing studies in Information Management at the University of Minnesota.