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RIA MARIA JOSE is an Administrative Assistant at Edinburgh College, where responsibilities include managing event bookings and providing administrative support across multiple departments. In addition, RIA serves as a Customer Experience Specialist at Ambassador Theatre Group, focusing on resolving customer concerns to enhance overall experience. Previous roles include Festival Steward at Edinburgh TV Festival and positions in content writing at Ayoti Technologies and Gulf Times, showcasing a diverse background in customer service, content creation, and event management. RIA holds a Master of Science in Creative Industries and Cultural Policy from the University of Glasgow and a Bachelor of Arts in Literature, Communication, and Journalism from Rajagiri College of Management & Applied Sciences.