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Laura Hernández Alaix is a skilled professional with extensive experience in customer success, account management, and business development. Currently serving as a Customer Success Project Manager at Eden since January 2025, Laura previously held roles including Senior Account Executive at Torre, where contributions focused on enhancing remote recruitment processes. Laura's background encompasses leadership positions such as Regional Expansion Manager for Torre.co and co-founder of Clap Lab, where innovative service delivery and team coaching were key responsibilities. With a foundational education in Industrial Design from Pontificia Universidad Javeriana and a Master’s degree in Customer Experience from EUDE Business School, Laura combines technical expertise with strategic marketing and communication skills across various sectors, including technology and digital services.