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Annelies Boonants is a skilled professional with extensive experience in customer support and communication across various industries. Currently serving as a Zipline Guide at EcoZip Adventures since November 2024, Annelies previously held multiple roles at Teamleader from July 2017 to October 2024, including Customer Support Specialist, Customer Support Lead, and Customer Support Coordinator, where responsibilities included coaching, team operations oversight, and delivering multi-lingual support. Annelies also worked as a Content Editor at Weekendesk and a B2B & B2C Agent at The Fork, showcasing strong editorial and customer service capabilities. Holding a Master’s Degree in Multilingual Communication from Ghent University and a Bachelor's Degree in Applied Linguistics from the University of Graz, Annelies possesses a solid educational foundation to complement professional expertise.