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Doris Heidingsfelder is an accomplished professional with extensive experience in project management and operations within the technology sector. Currently serving as the Sr. Director of Global Professional Services PMO at Splunk, Doris has a proven track record of forming and leading high-performing teams, driving operational excellence, and enhancing customer experiences through best practices. Prior to Splunk, Doris held key positions at Cisco, including Director, Chief of Staff for Global Operations & Program Management in Customer Success, where significant improvements in customer satisfaction and churn reduction were achieved. Additional experience includes leadership roles at Symantec and VMware, with a strong focus on program management and process improvement. Doris holds an MBA and several relevant certifications, underscoring a solid educational foundation in business and technology.