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Bret Kirk currently serves as the Customer Support Manager at Economic Systems Inc., where responsibilities include managing ticket escalations and ensuring high-quality support team responses while advocating for client needs. Previously, Bret held roles as a Customer Support Analyst, Client Service Representative at Kastle Systems, and participated as an intern in Information Security at Navigant Consulting Inc. and various capacities at the Virginia Department of Transportation and Marriott International. Educational credentials include an MBA in Marketing from the University of Maryland and a B.S. in Computer and Information Sciences from Christopher Newport University.