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Madiyeh Kappaya is an experienced customer service professional currently serving as Supervisor and Technical Support Team Leader at ecobee since December 2018, following a progression from Technical Support Representative. Previous roles include Guest Experience Manager at Cara Operations, where Madiyeh led customer service initiatives and managed payroll processes, and Manager at Famoso Neapolitan Pizzeria, overseeing food quality and staff training. Madiyeh also has early experience as a Line Cook at The Keg Steakhouse and Bar. Madiyeh holds a Diploma in Baking and Pastry Arts Management from George Brown College, earned between 2010 and 2012.