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Iris Lapaz has a diverse work experience spanning several roles and industries. Most recently, in 2022, they worked as a Technical Support Specialist at ecobee, where they provided support to customers. Prior to that, from September to November 2022, they were a Client Relations Specialist at Provincial Smart Home, focusing on managing client relationships.

In 2021, Iris worked at Jibble as a Customer Success Executive. Their responsibilities included providing suggestions and recommendations to improve product features and services, offering technical support and demo training to customers, and developing customer relationships to improve retention and loyalty.

From 2018 to 2021, Iris was an Online Sales and Customer Service Specialist / Team Supervisor at JJsHouse. Their main tasks included delivering excellent customer service, answering inquiries, and training new agents on product knowledge and company policies.

Before that, from 2011 to 2018, Iris worked at QUALFON PHILIPPINES, INC. in various roles. As an Operations Supervisor, they focused on team development and individual growth. Additionally, they worked as a Quality Analyst and a Sales/Customer Service Live Chat Specialist during their time at the company.

In 2017, Iris worked as a Part-Time Online English Teacher at Bibo Global Opportunity.

Iris Lapaz has a Bachelor of Science in Business Administration Major in Human Resource Development Management, which they obtained from the University of San Jose-Recoletos. Iris attended the University from 2017 to 2018. Prior to that, they earned a Bachelor of Science degree in Computer Hardware Engineering from the University of San Carlos. Iris studied at the University of San Carlos from 2006 to 2012. In addition to their formal education, Iris has also obtained additional certifications, including a Six Sigma Green Belt Certification and Leadership Academy - Supervisor Certification.