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Craig Harris is an accomplished Internal Communications Executive and Team Manager at Echo Managed Services, leading a team of 15 and focusing on performance management, staff engagement, and service improvement since October 2021. Prior experience includes roles at Sandwell Council as a Management Trainee, where involvement in the Covid-19 Reset & Recovery workstream was notable, and various positions at Echo Managed Services that demonstrated a progressive career trajectory from Digital Customer Service Advisor to Team Manager. An educational background includes a Level 7 Postgraduate Diploma in Leadership & Management and a Prince 2 (Fdn) certification in Project Management, alongside a BA (Hons) in Journalism from Staffordshire University.