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Lauren England is an accomplished professional with extensive experience in customer success and strategic management. Currently serving as Chief Customer Officer at Echo AI since July 2019, Lauren utilizes generative AI to enhance customer interactions and insights. Previously, Lauren held positions at Scoop Technologies, Inc. as Customer Success Manager, Enterprise, and at Twitter as an Account Executive following the acquisition of TellApart, where Lauren served as Customer Success Manager. Additional experience includes roles at AdStack as Platform Manager and at Martini Media Inc. as Product Marketing Manager and Chief of Staff. Early career beginnings included an Assistant Account Executive position at The OutCast Agency. Academic credentials include a Bachelor of Science in Business Administration and a Bachelor of Arts in Political Science from Pepperdine University, along with education from Menlo School.