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Jovielin Magtanum - Posidio is an experienced Program Manager at ECE Consulting Group since November 2009, specializing in developing evaluation methods to enhance program strengths and achieve project goals, including customer satisfaction and data security. Progressive roles within ECE Consulting Group include Operations Manager, where performance reports and needs assessments were conducted; Senior Team Lead, overseeing daily operations and team member performance; Quality Assurance Analyst, focusing on service delivery improvements; and earlier positions such as Reporting Specialist and Customer Service Team Lead. Prior experience includes roles at [24]7.ai as Operations Trainer and Convergys, as well as Advanced Contact Solutions, leveraging a Bachelor of Science degree in Educational Psychology from Philippine Normal University.