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Pedro Alvarado is a seasoned professional in customer experience management, currently serving as the Vice President of Customer Experience at Entertainment Benefits Group since February 2017. In this role, Pedro leads teams focused on Customer Success, Quality Assurance, Online Reputation, Operational Optimization, and Operational Training, ensuring the delivery of exceptional customer service in collaboration with a BPO provider. Prior to this position, Pedro held several roles at Entertainment Benefits Group, including Director of Customer Experience, Senior Manager of Quality Assurance, and Customer Care positions. Earlier experience includes a role as Seasonal Manager in Food and Beverage at Dorney Park & Wildwater Kingdom from January 2010 to November 2015. Pedro holds an Associate's degree in General Studies from Valencia College.