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Faith Kirwa is currently a Customer Service & Rider Operations Lead at eBee.africa, overseeing customer inquiries, rider support, and delivery tracking while enhancing workflow efficiencies through SOP implementation. Previous experience includes roles as a Customer Liaison Officer and Customer Experience Associate at Sendy, where management of insurance claims and customer issue resolution significantly improved processes and satisfaction. Faith began their career at Jumia Kenya as both a Customer Service Representative and Customer Care Representative, focusing on client communication and sales support. Faith holds a Bachelor of Arts in Fine Art and Design from Kenyatta University and a Kenya Certificate of Secondary Education from Alliance Girls High School.